We understand the importance of building trust and confidence between buyers and sellers. To provide added security and assurance for our customers, we offer a Trade Assurance Policy. This policy aims to protect buyers and sellers during transactions facilitated through our platform. Please review the details of our Trade Assurance Policy below:
- Coverage and Eligibility: a. Our Trade Assurance Policy covers eligible transactions conducted on our platform. b. Both buyers and sellers must comply with the terms and conditions outlined in this policy to be eligible for coverage.
- Buyer Protection: a. Product Quality: We strive to ensure that the products listed on our platform meet the specified quality standards. If a buyer receives a product that is significantly different from the agreed-upon quality or specifications, they may be eligible for compensation or a replacement. b. Delivery Guarantee: We guarantee that the products will be delivered within the agreed-upon time frame. If a shipment is delayed or does not arrive, the buyer may be eligible for a refund or an alternative solution.
- Seller Protection: a. Payment Security: We facilitate secure payment transactions between buyers and sellers. Sellers are protected against non-payment or fraudulent chargebacks, provided they can demonstrate that they have fulfilled their obligations and shipped the products as agreed. b. Dispute Resolution: In the event of a dispute, we provide a fair and impartial resolution process, mediating between the buyer and the seller to reach a mutually agreeable solution.
- Dispute Resolution Process: a. Initiation: If a dispute arises, the buyer or seller should contact our customer support team and provide relevant details, including order information, evidence, and supporting documentation. b. Mediation: Our customer support team will review the dispute and mediate between the parties involved, facilitating communication, and suggesting possible resolutions. c. Fair Resolution: We strive to reach a fair and reasonable resolution that takes into account the specific circumstances of the case, the evidence provided, and the terms of the Trade Assurance Policy.
- Limitations and Exclusions: a. Our Trade Assurance Policy has certain limitations and exclusions. It does not cover issues unrelated to product quality or delivery, such as buyer’s remorse or change of mind. b. Each case will be evaluated individually, and our decision regarding eligibility for coverage will be based on the specific circumstances and evidence provided.
- Contact Us: If you have any questions or need assistance regarding our Trade Assurance Policy, please contact our customer support team at [email protected]. We are here to provide guidance and ensure a secure and reliable trading experience.
Please note that this Trade Assurance Policy is subject to change. We recommend reviewing the policy periodically to stay updated on any modifications.
Last updated: 13th July 2023